Customer Support
We’re here to make your shopping experience smooth and enjoyable. Whether you have a question about a product, need help with your order, or want more information about our artisan creations, our team is ready to assist you.
Contact Us Directly
Address
1234 Elm Street, Springfield, USA
Send us an email
support@creazionidautore.com
Give us a call
Phone number: (555) 123-4567
FAQ
Frequently asked questions
Find quick answers to common questions about shipping, returns, payments, and product care.
How long does shipping take?
Can I return a product if I’m not satisfied?
Yes, we accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact our support team to start the return process.
Are all your products handmade?
Absolutely! Every item at Creazioni d'Autore is handcrafted with love and care, following traditional techniques passed down through generations.
Do you offer custom-made products?
Yes, we create custom designs upon request. Share your vision with us, and we’ll craft a unique, personalized piece just for you.
Shipping & Returns
Shipping Policy
- Processing Time: 1-3 business days for in-stock items.
- Delivery Time: 3-5 business days within Europe, 7-14 days internationally.
- Tracking: You’ll receive a tracking number once your order has been shipped.
Returns Policy
- Return Period: 14 days from the delivery date.
- Conditions: Items must be unused, undamaged, and in original packaging.
- How to Return: Contact our support team for return instructions. Return shipping costs may apply.
Product Care Tips
Our handmade crochet creations are designed to last. Follow these tips to keep them beautiful for years to come:
- Washing: Hand wash in cold water with mild detergent. Avoid bleach or harsh chemicals.
- Drying: Lay flat to dry to preserve the item’s shape. Avoid direct sunlight.
- Storage: Store in a dry place, folded neatly to prevent stretching.
- Ironing: Use a low-heat iron if needed, placing a protective cloth between the iron and the fabric.
